Simply making any kind of inquiry on my website by email, the catering request form, the contact us form, etc. will not create any kind of binding catering contract agreement. Our services will only be secured when we receive the booking fee, and you receive a booking confirmation from me.
BOOKING FEE POLICY:
In order to secure an event, a non-refundable booking fee of 50% of the estimated total bill or $300 (whichever is greater) will be required.
Final Payment must be processed five (5) days prior to the event.
IMPORTANT: Should the afore-mentioned payment method be returned due to insufficient and/or declined, we reserve the right to use any valid credit card on file to pay for the entire amount due.
There are no cancellations due to weather and the booking fee is non-refundable. We will provide services rain or shine. Moreover, the FULL booking fee is non-refundable for events cancelled within the 5 days prior to the event.
We will provide service regardless of weather conditions (ie. rain or shine, high winds, extreme heat or cold, etc) and inclement conditions will not result in any discounts, abatements or price reductions. In the event of inclement weather, customers with outdoor events shall provide overhead shelter for the set up area. We reserve the right to stop or cancel service should the weather pose a potential danger to the crew, equipment or guests. Every effort will be made to continue service, including taking extra reasonable breaks in the event of extreme heat. However, safety is paramount in all decisions. No contractual obligations, including compensation, will not be affected by such cancellation.
In the event of cancellation within 5 days of the event, it is within our exclusive discretion to reschedule the date and time and/or apply deposit money already paid. In most cases we will not reschedule.
FINAL GUEST COUNT:
Guest count must be finalized 10 days prior to the event date. After that time, you are welcome to add items to your order and we will do our best to accommodate your requests depending on time and product constraints. But, no reductions will be allowed after the final payment is processed.
If you, the client wish to give a gratuity tip to staff, any extra tips or gratuity will go directly to the service staff.
In order to offset the cost of transportation, our invoices and proposals will include a travel fee which may vary depending on current fuel costs and distance traveled.
SET UP & BREAKDOWN:
We will be ready to serve at the start time agreed upon (Not one minute earlier). We advise permitting access to the venue at least 90 minutes before the scheduled service time and 30 minutes after for clean up and breakdown. Direct access for carts and staff to the service area is required and is a must. All barriers must be cleared before arrival.
Idle Time – If the event is already in progress and set up of the taco cart would disturb the event, then a mandatory idle time fee will be enforced and invoiced.
Space – If the venue has no adequate space to set up, we will try to make the best decisions to continue with the service of your guest. We reserve the right to refuse service if we find that the space prevent the safety of my staff and my taco cart.
Customer Delays – We will not be responsible for a delayed service start time if the customer, his or her representative, Event Coordinator, Event Planner etc., fails to provide adequate space, direct access or fails to disclose the presence of stairs or steps
CATERING SERVICE ON THE DAY OF THE EVENT:
– Unless agreed otherwise, we will provide at least 3 hours of service.
The customer is responsible for making sure a reasonably safe, secure, level and spacious area will be made available for, and accessible by, the taco cart. For safety reasons, we CANNOT bring our carts up nor down steps. Please see “Working Conditions” below regarding per step charges.
– No homemade products can be cooked on our carts. No food shall be kept warm on our carts, or heated up.
All permit requirements for outdoor service (ie. parks, beaches, public areas) are the customer’s responsibility.
Zekes Taco Catering can provide containers for leftovers on the day of the event.
If on the day of the event additional hours are requested that exceed the contracted time frame, the customer will be charged $50.00 per hour, payable the day of the event. Whether or not the additional time is granted is completely within our discretion and may be denied if it’s deemed to be not feasible.
Customer shall provide safe and appropriate working conditions. This includes at least a 10′ x 6′ work area and that a reasonably safe, secure, level and spacious area will be made available for, and accessible by our crew.
All booking fees are non-refundable.
THREATS TO SAFETY:
If at any time there is any threat or implied threat of injury or harm to any of our staff or any equipment we reserve the right to cease service. If the customer is unable to resolve the threatening situation within a maximum of 30 minutes, we reserve the right to cease service all together. Customer shall be responsible for payment in full, regardless of whether or not the situation is resolved or whether or not we resume service. In order to prevent equipment damage or liability arising from accidental injury to any individual attending this event, we reserve the right to deny any guest service.
HOW MUCH SPACE DO YOU NEED? – MEASUREMENT OF TACO TABLE CART:
If you’re standing next to the taco cart facing the cooks, taco table measures 2 feet from front to back and 6 feet wide from left to right. Two tables are taken to all events measuring 6 feet wide and 2 feet deep.